Effective Date: September 17, 2026

At Jenvycustomtee, we want every customer to have a smooth and reliable shopping experience. This Refund and Returns Policy explains our return eligibility, return process, refund procedures, and solutions available for order issues.

This policy applies to all products purchased from Jenvycustomtee unless a specific product page clearly states otherwise.

Returns Policy

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, your item must meet the following requirements:

• The item must be unused, unworn, and in its original condition.
• The item must include the original packaging and product tags (if applicable).
• The item must not be washed, altered, damaged, or used.
• The return request must be submitted within the 30-day return window.

Returns are available for products that meet these conditions. Items that do not meet the return requirements may not qualify for a refund.

Return Conditions

Customers may request a return in the following situations:

Product Not Delivered

If your order has not been delivered within the expected delivery timeframe, please contact us. We will review your order and shipping information to help resolve the issue.

Product Arrived Damaged

If your item arrives damaged, defective, or has a quality issue, please contact us within 30 days of delivery. Please provide photos or relevant details so we can review the issue and provide appropriate assistance.

Incorrect Product Received

If you receive an incorrect product, such as the wrong item, size, color, or design compared with your order confirmation, please contact us within the return period. We will assist with a replacement or refund solution.

Return Method

Return Country: United States

Return Method: Return by mail

Approved returns can be shipped back by mail following the instructions provided by our customer support team.

Return Shipping: Free return shipping

For eligible returns, customers will receive a return label that can be downloaded and printed before sending the package back.

Restocking Fee: None

Jenvycustomtee does not charge any restocking fee for approved returns.

How to Start a Return

Customers can begin the return process through the following methods:

Option 1: Email Support

Send your return request to:

Email: [email protected]

Please include:

• Order number
• Customer name
• Reason for return
• Photos or supporting information (if applicable)

Option 2: Contact Customer Support

Customers may also contact our support team directly through our customer service information below. Our team will provide return instructions and assist with the next steps.

Exchanges

We provide replacement options for items that are:

• Damaged upon arrival
• Defective
• Incorrectly shipped

If you receive an item with one of these issues, please contact us within 30 days of delivery. After reviewing your request, we will provide instructions for the replacement process.

Refund Policy

Once your returned item is received and inspected, we will process your refund if the return meets our policy requirements.

Refund Method:

Approved refunds will be issued to the original payment method used for the purchase, including:

• PayPal
• Visa
• Mastercard

Refund Processing Time:

Refunds are processed within 4–7 business days after the returned item is received and inspected.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Non-Returnable Situations

Returns may not be accepted for:

• Items returned after the 30-day return period.
• Items that have been worn, washed, altered, or damaged after delivery.
• Items without original packaging or required product information.
• Items returned without prior approval from our customer support team.

Any product-specific return restrictions will be clearly stated on the applicable product page.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be considered before the order enters the processing or fulfillment stage. Once an order has been processed or shipped, cancellation may no longer be available and the order will follow this Refund and Returns Policy.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Jenvycustomtee
Company Name: Anthony Dimenna
Address: 42 Brookwood Ln, Shelton, CT 06484, United States
Email: [email protected]
Phone: +1 (203) 925-1718
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We are committed to providing clear support and helping resolve any concerns related to your order.