Privacy Policy

Effective Date: September 17, 2026

Introduction

At Jenvycustomtee, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect different types of information depending on how you interact with our website, including:

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect information such as:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order details and purchase history
  • Payment-related information (processed securely through third-party payment providers)

Automatically Collected Information

When you browse our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and browsing activity
  • Referring website or source
  • Date and time of website visits

This information helps us improve website performance, security, and user experience.

How We Collect Information

We collect information through several methods, including:

  • Directly from you: When you provide information during checkout, account registration, customer support requests, or newsletter subscriptions.
  • Automatically: Through cookies, analytics tools, and similar technologies when you visit our website.
  • From service providers: Third-party partners that help us process payments, fulfill orders, provide analytics, or support website operations.

How We Use Your Information

We may use your information for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support and responding to inquiries
  • Sending order confirmations, shipping updates, and important service notifications
  • Improving our website, products, and customer experience
  • Preventing fraud and maintaining website security
  • Managing payments and transactions
  • Sending marketing communications when you have provided consent
  • Complying with legal obligations and applicable regulations

We only use personal information for purposes that are reasonably necessary to provide and improve our services.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

  • Remember your preferences
  • Maintain shopping cart functionality
  • Analyze website traffic and performance
  • Provide relevant website features

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Sharing Information With Third Parties

We may share your information with trusted third-party service providers that assist us with:

  • Payment processing
  • Order fulfillment and shipping
  • Website hosting and maintenance
  • Analytics and performance monitoring
  • Customer support services
  • Marketing services

These service providers are only permitted to use your information to perform services on our behalf and are required to protect your information.

We do not sell your personal information to third parties.

Payment Processing

Payments are processed securely through third-party payment providers.

Jenvycustomtee does not directly store or process your complete payment card information. Payment providers handle transaction information according to their own privacy policies and security standards.

Marketing Communications

With your consent, we may send you promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link included in marketing emails
  • Contacting us directly

Please note that you may still receive essential transactional messages related to your orders or account.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While we use appropriate safeguards to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Complete transactions
  • Maintain business records
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Children’s Privacy

Jenvycustomtee does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided us with personal information, please contact us. We will take appropriate steps to review and remove such information when required.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Requesting access to the personal information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion of your personal information
  • Objecting to or restricting certain processing activities
  • Withdrawing consent where applicable

To exercise your privacy rights, please contact us using the information provided below.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information is collected, used, disclosed, or sold
  • The right to request deletion of personal information
  • The right to correct inaccurate personal information
  • The right to opt out of the sale or sharing of personal information
  • The right to limit the use of sensitive personal information where applicable
  • The right not to receive discriminatory treatment for exercising your privacy rights

Jenvycustomtee does not sell personal information. California residents may submit privacy requests by contacting us using the information below.

International Data Transfers

Your information may be processed and stored in locations where our service providers operate. These locations may have different data protection laws than your country of residence.

We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Jenvycustomtee
Address: 42 Brookwood Ln, Shelton, CT 06484, United States
Email: [email protected]
Phone: +1 (203) 925-1718
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We are committed to protecting your privacy and providing a safe and transparent shopping experience.