Shipping Policy
At Jenvycustomtee, we are committed to providing a clear and reliable shipping experience for our customers. This Shipping Policy explains our shipping areas, order processing time, available shipping methods, delivery estimates, tracking information, and other important details about your order.
Shipping Area
We currently ship orders within the United States only.
Each order is carefully prepared and shipped after completing the necessary processing steps. Once your order has been shipped, you will receive an email confirmation with tracking information.
Order Processing Time
Processing Time: 2–5 business days
Order processing includes order verification, product preparation, quality checks, and packaging before shipment.
Order Cut-off Time: 5:00 PM (EST), Monday–Friday
Orders placed after the cut-off time, on weekends, or on holidays will begin processing on the next business day.
Shipping Methods & Delivery Estimates
The table below shows the estimated delivery time for each shipping option, including both processing time and shipping time.
| Shipping Method | Processing Time | Shipping Time | Total Estimated Delivery Time | Shipping Cost |
|---|---|---|---|---|
| Standard Shipping | 2–5 business days | 5–9 business days | 7–14 business days | $6.99 |
| Express Shipping | 2–5 business days | 1–6 business days | 3–11 business days | $20.99 |
Total delivery time is calculated from the date your order is placed and includes both processing time and carrier transit time. Delivery estimates may vary depending on the destination, carrier conditions, holidays, weather, and other factors outside of our control.
Free Shipping
Customers can receive free standard shipping on orders of $90.00 or more.
The free shipping option will be automatically applied during checkout when the order meets the required amount.
Order Tracking
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Please allow some time for the carrier’s tracking system to update after receiving the shipment confirmation email. If you have any questions regarding your tracking information, our customer support team will be available to assist you.
Shipping Address Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an incorrect shipping address after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist, but address changes cannot always be guaranteed after the order has entered the processing stage.
Delayed or Missing Packages
Delivery times are estimated based on standard carrier timelines and may be affected by circumstances such as weather conditions, carrier delays, holidays, or incorrect address information.
If your package has not arrived within the expected delivery timeframe or you experience any shipping issues, please contact our customer support team for assistance.
Contact Us
If you have any questions about shipping, delivery times, or your order, please contact us:
Jenvycustomtee
Address: 42 Brookwood Ln, Shelton, CT 06484, United States
Email: [email protected]
Phone: +1 (203) 925-1718
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We are happy to assist you with any questions regarding your order and shipping information.